Course Outline:
Introduction:
- Course Objectives:
Module One:
- Introduction to Emotional Intelligence
- Defining Emotional Intelligence
- The Importance of EI
- Who Needs I
- What Are Emotions?
- EQ vs. IQ
- Knowledge Check
Module Two:
- The Components of EI
- Self-Management
- Self-Awareness
- Social Skills
- Internal Motivation
- Empathy
- Knowledge Check
Module Three:
- Tools to Gain Control
- Journaling
- Meditation and Mindfulness
- Identifying Emotional Triggers
- Breathing Techniques
- Taking a Break
- Knowledge Check
Module Four:
- Verbal Communication Skills
- Active Listening
- Asking Questions •
- Consider Your Audience
- Choosing Your Words
- Be Authentic
- Knowledge Check
Module Five:
- Nonverbal Communication Skills
- Body Language
- Tone Matters
- Facial Expressions
- Eye Con
- Distance and Personal Space
- Knowledge Check
Module Six:
- Managing Relationships With Others
- Building Rapport
- Respond, Don’t React
- Show Gratitude
- Finding Common Ground
- Setting Boundaries
- Knowledge Check
Module Seven:
- Overcoming Obstacles
- Recognizing and Admitting Failure
- Disagreeing Constructively
- Staying Cool Under Pressure
- Be Open to Perspectives
- The Power of Forgiveness
- Knowledge Check
Module Eight:
- Application to Business Practices
- Working as a Team
- Setting Business Goals
- Interviewing for Successful Hires
- Giving and Receiving Feedback
- Customer Experience and Rapport
- Knowledge Check
Module Nine:
- Benefits of Being Emotionally Aware
- Strong Interpersonal Relationships
- Able to Manage Change
- Reduced Stress and Anxiety
- Improved Decision Making
- Boosts Employee Morale
- Knowledge Check
Module Ten:
- Making an Impact
- Creating a Powerful First Impression
- Maintaining Your Composure
- Inspiring Leadership
- Gaining Self-Confidence
- Knowledge Check
Assessment:
- Post-Test
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