Developing Emotional Intelligence

Why This Course?

This course introduces the Developing Emotional Intelligence (EQ) course. Far from being a fixed trait, emotional intelligence is a “skill that can be developed” to serve as a catalyst for both personal fulfillment and professional advancement.

In today’s fast-paced world, IQ may get you the job, but EQ keeps you there and helps you rise. This course provides the “tools to gain control over emotions,” allowing you to move from reactive behavior to intentional action. By learning to “navigate challenging situations” with composure and “communicate empathetically,” participants will unlock the ability to build stronger relationships and a more “prosperous life.” Whether you are leading a team or navigating personal growth, this workshop is the key to maximizing your success.

Introduction:

• Course Objectives:

Module One:

• Introduction to Emotional Intelligence
• Defining Emotional Intelligence
• The Importance of EI
• Who Needs I
• What Are Emotions?
• EQ vs. IQ
• Knowledge Check
•  

Module Two:

• The Components of EI
• Self-Management
• Self-Awareness
• Social Skills
• Internal Motivation
• Empathy
• Knowledge Check

Module Three:

• Tools to Gain Control
•  Journaling
• Meditation and Mindfulness
• Identifying Emotional Triggers
• Breathing Techniques
• Taking a Break
• Knowledge Check
•  

Module Four:

• Verbal Communication Skills
• Active Listening
• Asking Questions •
• Consider Your Audience
• Choosing Your Words
• Be Authentic
• Knowledge Check

Module Five:

• Nonverbal Communication Skills
• Body Language
• Tone Matters
• Facial Expressions
• Eye Con
• Distance and Personal Space
• Knowledge Check

Module Six:

• Managing Relationships With Others
• Building Rapport
• Respond, Don’t React
• Show Gratitude
• Finding Common Ground
• Setting Boundaries
• Knowledge Check

Module Seven:

• Overcoming Obstacles
• Recognizing and Admitting Failure
• Disagreeing Constructively
• Staying Cool Under Pressure
• Be Open to Perspectives
• The Power of Forgiveness
• Knowledge Check

Module Eight:

• Application to Business Practices
• Working as a Team
• Setting Business Goals
• Interviewing for Successful Hires
• Giving and Receiving Feedback
• Customer Experience and Rapport
• Knowledge Check

Module Nine:

• Benefits of Being Emotionally Aware
• Strong Interpersonal Relationships
•  Able to Manage Change
• Reduced Stress and Anxiety
• Improved Decision Making
• Boosts Employee Morale
• Knowledge Check

Module Ten:

• Making an Impact
• Creating a Powerful First Impression
• Maintaining Your Composure
• Inspiring Leadership
• Gaining Self-Confidence
• Knowledge Check

Assessment:

• Post-Test