Business Etiquette

INTRODUCTION

• Course Objectives

MODULE 1

• Understanding Etiquette
• Etiquette Defined
• The Importance of Business Etiquette
• Knowledge Check

MODULE 2

• Networking for Success
• Creating an Effective Introduction
• Making a Great First Impression
• Minimizing Nervousness
• Using Business Cards Effectively
• Remembering Names
• Knowledge Check

MODULE 3

• The Meet and Greet
• The Three-Step Process
• The Four Levels of Conversation
• Sample Conversation
• Knowledge Check

MODULE 4

• The Dining in Style
• Understanding Your Place Setting
• Using Your Napkin
• Eating Your Meal
• Sticky Situations and Possible Solutions
• Knowledge Check

MODULE 5

• Eating Out
• Ordering in a Restaurant
• About Alcoholic Beverages
• Paying the Bill
• Tipping
• Knowledge Check

MODULE 6

• Business Email Etiquette
• Addressing Your Message
• Grammar and Acronyms
• Top 5 Technology Tips
• Knowledge Check

MODULE 7

• Phone Etiquette
• Developing an Appropriate Greeting
• Dealing with Voicemail
• Cell Phone Do’s and Don’ts
• Knowledge Check

MODULE 8

• The Written Letter
• Thank You Notes
• Formal Letters
• Informal Letters
• Knowledge Check

MODULE 9

• Dressing for Success
• The Meaning of Colors
• Interpreting Common Dress Codes
• Deciding What to Wear
• Knowledge Check

MODULE 10

• International Etiquette
• General Rules
• Important Points
• Preparation Tips
• Knowledge Check

ASSESSMENT

• Post-Test