Communication Strategies

We spend the vast majority of our lives communicating, yet rarely do we stop to analyze the effectiveness of our messages. Every interaction—from a high-stakes boardroom presentation to a subtle glance at home—conveys a message.

The Communication Strategies course is designed to heighten your awareness of the signals you send and receive. By exploring the diverse methods of human interaction, this course empowers you to take control of your narrative, ensure your intent matches your impact, and foster stronger relationships in every area of your life.

INTRODUCTION

• Course Objectives

MODULE 1 

• The Big Picture
• What is Communication?
• How Do We Communicate?
• Other Factors in Communication
• Knowledge Check

MODULE 2

• Understanding Communication Barriers
• An Overview of Common Barriers
• Language Barriers
• Cultural Barriers
• Differences in Time and Place
• Knowledge Check

MODULE 3

• Paraverbal Communication Skills
• The Power of Pitch
• The Truth About Tone
• The Strength of Speed
• Knowledge Check

MODULE 4

• Non-Verbal Communication
• Understanding the Mehrabian Study
• All About Body Language
• Interpreting Gestures
• Knowledge Check

MODULE 5

• Speaking Like a Star
• S= Situation
• T = Task
• A = Action
• R = Result
• Summary
• Knowledge Check

MODULE 6

• Listening Skills
• Seven Ways to Listen Better Today
• Understanding Active Listening
• Sending Good Signals to Others
• Knowledge Check

MODULE 7

• Asking Good Questions
• Open Questions
• Closed Questions
• Probing Questions
• Knowledge Check

MODULE 8

• Appreciative Inquiry
• The Purpose of AI
• The Four Stages
• Examples and Case Studies
• Knowledge Check

MODULE 9

• Mastering the Art of Conversation
• Level One: Discussing General Topics
• Level Two: Sharing Ideas and Perspectives
• Level Three: Sharing Personal Experiences
• Our Top Networking Tips
• Knowledge Check

MODULE 10

• Advanced Communication Skills
• Understanding Precipitating Factors
• Establishing Common Ground
• Using “I” Messages
• Knowledge Check

ASSESSMENT

• Post-Test