Assertiveness And Self-Confidence

Self-confidence isn’t just a personality trait—it is a professional tool that can be developed through practice and precision. This course is designed to bridge the gap between where you are and where you want to be by providing the foundational skills of assertive communication.

Participants will explore the psychology of confidence and learn how to stand their ground respectfully. Through a blend of theory and active role-playing, you will learn to communicate your needs clearly, set healthy boundaries, and project a presence that commands respect in any environment.

INTRODUCTION

• Course Objectives

MODULE 1

• What Does Self-Confidence Mean To You?
• What is Assertiveness?
• What is Self-Confidence?
• The Four Styles
• Knowledge Check

MODULE 2

• Obstacles to Our Goals
• Types of Negative Thinking
• Case Study
• Personal Application
• Knowledge Check

MODULE 3

• Communication Skills
• Listening and Hearing; They Aren’t the Same Thing
• Asking Questions
• Body Language
• Knowledge Check

MODULE 4

• The Importance of Goal Setting
• Why Goal Setting is Important
• Setting SMART Goals
• Our Challenge to You
• Knowledge Check

MODULE 5

• Feeling the Part
• Identifying Your Worth
• Creating Positive Self-Talk
• Identifying and Addressing Strengths and Weaknesses
• Knowledge Check

MODULE 6

• Looking the Part
• The Importance of Appearance
• The Role of Body Language
• First Impressions Count
• Knowledge Check

MODULE 7

• Sounding the Part
• It’s How You Say It
• Sounding Confident
• Using “I” Messages
• Knowledge Check

MODULE 8

• Powerful Presentations
• What to Do When You’re on the Spot
• Using STAR to Make Your Case
• Knowledge Check

MODULE 9

• Coping Techniques
• Building Rapport
• Expressing Disagreement
• Coming to Consensus
• Knowledge Check

MODULE 10

• Dealing with Difficult Behavior
• Dealing with Difficult Situations
• Key Tactics
• Knowledge Check

ASSESSMENT

• Post-Test