Business Etiquette

This course is designed to provide the essential “unwritten rules” of the professional world, helping participants navigate complex social and business interactions with grace, confidence, and authority.

Technical skills may get you through the door, but business etiquette ensures you are invited to stay. This course serves as a comprehensive guide to modern professional standards, moving beyond simple table manners to cover the nuances of digital communication, office dynamics, and international relations. By mastering these guidelines, participants will learn how to project a polished image that builds trust and fosters stronger professional connections across a variety of business settings.

INTRODUCTION

• Course Objectives

MODULE 1

• Understanding Etiquette
• Etiquette Defined
• The Importance of Business Etiquette
• Knowledge Check

MODULE 2

• Networking for Success
• Creating an Effective Introduction
• Making a Great First Impression
• Minimizing Nervousness
• Using Business Cards Effectively
• Remembering Names
• Knowledge Check

MODULE 3

• The Meet and Greet
• The Three-Step Process
• The Four Levels of Conversation
• Sample Conversation
• Knowledge Check

MODULE 4

• The Dining in Style
• Understanding Your Place Setting
• Using Your Napkin
• Eating Your Meal
• Sticky Situations and Possible Solutions
• Knowledge Check

MODULE 5

• Eating Out
• Ordering in a Restaurant
• About Alcoholic Beverages
• Paying the Bill
• Tipping
• Knowledge Check

MODULE 6

• Business Email Etiquette
• Addressing Your Message
• Grammar and Acronyms
• Top 5 Technology Tips
• Knowledge Check

MODULE 7

• Phone Etiquette
• Developing an Appropriate Greeting
• Dealing with Voicemail
• Cell Phone Do’s and Don’ts
• Knowledge Check

MODULE 8

• The Written Letter
• Thank You Notes
• Formal Letters
• Informal Letters
• Knowledge Check

MODULE 9

• Dressing for Success
• The Meaning of Colors
• Interpreting Common Dress Codes
• Deciding What to Wear
• Knowledge Check

MODULE 10

• International Etiquette
• General Rules
• Important Points
• Preparation Tips
• Knowledge Check

ASSESSMENT

• Post-Test