Communication Strategies

INTRODUCTION

• Course Objectives

MODULE 1 

• The Big Picture
• What is Communication?
• How Do We Communicate?
• Other Factors in Communication
• Knowledge Check

MODULE 2

• Understanding Communication Barriers
• An Overview of Common Barriers
• Language Barriers
• Cultural Barriers
• Differences in Time and Place
• Knowledge Check

MODULE 3

• Paraverbal Communication Skills
• The Power of Pitch
• The Truth About Tone
• The Strength of Speed
• Knowledge Check

MODULE 4

• Non-Verbal Communication
• Understanding the Mehrabian Study
• All About Body Language
• Interpreting Gestures
• Knowledge Check

MODULE 5

• Speaking Like a Star
• S= Situation
• T = Task
• A = Action
• R = Result
• Summary
• Knowledge Check

MODULE 6

• Listening Skills
• Seven Ways to Listen Better Today
• Understanding Active Listening
• Sending Good Signals to Others
• Knowledge Check

MODULE 7

• Asking Good Questions
• Open Questions
• Closed Questions
• Probing Questions
• Knowledge Check

MODULE 8

• Appreciative Inquiry
• The Purpose of AI
• The Four Stages
• Examples and Case Studies
• Knowledge Check

MODULE 9

• Mastering the Art of Conversation
• Level One: Discussing General Topics
• Level Two: Sharing Ideas and Perspectives
• Level Three: Sharing Personal Experiences
• Our Top Networking Tips
• Knowledge Check

MODULE 10

• Advanced Communication Skills
• Understanding Precipitating Factors
• Establishing Common Ground
• Using “I” Messages
• Knowledge Check

ASSESSMENT

• Post-Test