Interpersonal Skills

Technical expertise may get you in the door, but your interpersonal skills determine how far you go. This course is designed for professionals who want to move beyond surface-level interactions and become truly unforgettable communicators.

Whether you are walking into a room of strangers or sitting at a high-stakes negotiation table, this course provides the psychological tools and practical techniques to command respect, build trust, and turn simple introductions into long-term strategic partnerships.

INTRODUCTION

• Course Objectives

MODULE 1

• Verbal Communication Skills
• Listening and Hearing: They Aren’t the Same Thing
• Asking Questions
• Communicating with Power
• Knowledge Check

MODULE 2

• Non-Verbal Communication Skills
• Body Language
• The Signals You Send to Others
• It’s Not What You Say, It’s How You Say It
• Knowledge Check

MODULE 3

• Making Small Talk and Moving Beyond
• Starting a Conversation
• The Four Levels of Conversation
• Knowledge Check

MODULE 4

• Moving the Conversation Along
• Asking for Examples
• Using Repetition
• Using Summary Questions
• Asking for Clarity and Completeness
• Knowledge Check

MODULE 5

• Remembering Names
• Creating a Powerful Introduction
• Using Mnemonics
• Uh-Oh…I’ve Forgotten Your Name
• Knowledge Check

MODULE 6

• Influencing Skills
• Seeing the Other Side
• Building a Bridge
• Giving In Without Giving Up
• Knowledge Check

MODULE 7

• Bringing People to Your Side
• A Dash of Emotion
• Plenty of Facts
• Bringing It All Together
• Knowledge Check

MODULE 8

• Sharing Your Opinion
• Using I-Messages
• Disagreeing Constructively
• Building Consensus
• Knowledge Check

MODULE 9

• Negotiation Basics
• Preparation
• Opening
• Bargaining
• Closing
• Knowledge Check

MODULE 10

• Making an Impact
• Creating a Powerful First Impression
• Assessing a Situation
• Being Zealous without Being Offensive
• Knowledge Check

ASSESSMENT

• Post-Test