Interpersonal Skills

INTRODUCTION

• Course Objectives

MODULE 1

• Verbal Communication Skills
• Listening and Hearing: They Aren’t the Same Thing
• Asking Questions
• Communicating with Power
• Knowledge Check

MODULE 2

• Non-Verbal Communication Skills
• Body Language
• The Signals You Send to Others
• It’s Not What You Say, It’s How You Say It
• Knowledge Check

MODULE 3

• Making Small Talk and Moving Beyond
• Starting a Conversation
• The Four Levels of Conversation
• Knowledge Check

MODULE 4

• Moving the Conversation Along
• Asking for Examples
• Using Repetition
• Using Summary Questions
• Asking for Clarity and Completeness
• Knowledge Check

MODULE 5

• Remembering Names
• Creating a Powerful Introduction
• Using Mnemonics
• Uh-Oh…I’ve Forgotten Your Name
• Knowledge Check

MODULE 6

• Influencing Skills
• Seeing the Other Side
• Building a Bridge
• Giving In Without Giving Up
• Knowledge Check

MODULE 7

• Bringing People to Your Side
• A Dash of Emotion
• Plenty of Facts
• Bringing It All Together
• Knowledge Check

MODULE 8

• Sharing Your Opinion
• Using I-Messages
• Disagreeing Constructively
• Building Consensus
• Knowledge Check

MODULE 9

• Negotiation Basics
• Preparation
• Opening
• Bargaining
• Closing
• Knowledge Check

MODULE 10

• Making an Impact
• Creating a Powerful First Impression
• Assessing a Situation
• Being Zealous without Being Offensive
• Knowledge Check

ASSESSMENT

• Post-Test