Assertiveness And Self-Confidence

INTRODUCTION

• Course Objectives

MODULE 1

• What Does Self-Confidence Mean To You?
• What is Assertiveness?
• What is Self-Confidence?
• The Four Styles
• Knowledge Check

MODULE 2

• Obstacles to Our Goals
• Types of Negative Thinking
• Case Study
• Personal Application
• Knowledge Check

MODULE 3

• Communication Skills
• Listening and Hearing; They Aren’t the Same Thing
• Asking Questions
• Body Language
• Knowledge Check

MODULE 4

• The Importance of Goal Setting
• Why Goal Setting is Important
• Setting SMART Goals
• Our Challenge to You
• Knowledge Check

MODULE 5

• Feeling the Part
• Identifying Your Worth
• Creating Positive Self-Talk
• Identifying and Addressing Strengths and Weaknesses
• Knowledge Check

MODULE 6

• Looking the Part
• The Importance of Appearance
• The Role of Body Language
• First Impressions Count
• Knowledge Check

MODULE 7

• Sounding the Part
• It’s How You Say It
• Sounding Confident
• Using “I” Messages
• Knowledge Check

MODULE 8

• Powerful Presentations
• What to Do When You’re on the Spot
• Using STAR to Make Your Case
• Knowledge Check

MODULE 9

• Coping Techniques
• Building Rapport
• Expressing Disagreement
• Coming to Consensus
• Knowledge Check

MODULE 10

• Dealing with Difficult Behavior
• Dealing with Difficult Situations
• Key Tactics
• Knowledge Check

ASSESSMENT

• Post-Test